How can we
help you?
Answers to common questions about borrowing, custody, and working with us. If you don’t find what you need, we’re a conversation away.
Getting started
How do I start?+
Reach out for a conversation. We'll talk through your situation and what you're working toward — no forms first, and no obligation.
How quickly can I get funded?+
It depends on your situation, but most clients move from the first conversation to funded in days, not weeks. We'll give you a realistic timeline early.
Is there a minimum?+
We work with each client individually rather than setting a rigid minimum. The best way to find out whether we're a fit is simply to talk to us.
Borrowing
What can I borrow against?+
Assets you already hold, including digital assets. We'll talk through what works for your situation rather than forcing you into a fixed list.
What is LTV?+
Loan-to-value is your outstanding balance measured against the value of your collateral. We agree a comfortable level with you up front, and we let you know if your collateral's value moves significantly.
What if my collateral falls in value?+
We'll let you know in good time and talk through options — adding collateral or repaying part of the balance. We'd always rather have a conversation than create a surprise.
Can I repay early?+
Yes, with no prepayment penalty. Your collateral is released as you repay.
Custody & security
Where are my assets held?+
In segregated custody with a regulated custodian, kept fully separate from the firm's own capital and operations.
Who can move my collateral?+
No single person. Significant movements require more than one approval, with clear ownership and an audit trail.
Your account
What do I need to verify my identity?+
A government-issued photo ID and a short selfie. Business clients provide company documentation — we'll guide you through it.
How is my information protected?+
It's encrypted in transit and at rest, shared only with those who need it to serve you, and never sold to a third party.
Prefer to ask a person?
We’re a conversation away
If you didn’t find what you were looking for, reach out — a real person will help.